Frequently Asked
Questions

Yes, absolutely. Every ingredient we use is sourced from certified-natural farms and suppliers. We have a zero-tolerance policy for artificial flavors, synthetic colorings, preservatives, stabilizers, and emulsifiers.

Every batch goes through an ingredient audit before production. You can always request a full ingredient list for any product from our staff at the counter or by emailing us at hello@milk.com.

Some of our products contain dairy (ice cream bases use fresh cream and milk). Our kitchen also handles tree nuts, coconut, and on occasion wheat. We take cross-contamination very seriously and maintain strict separation protocols.

If you have a severe allergy, please speak directly with a team member before ordering. We are always happy to advise on the safest options for your dietary needs.

Yes! Our smoothie bowls are fully vegan and dairy-free by default — they are blended purely from whole fruits with no added cream or milk. Our ice cream range is dairy-based, but we are actively developing an oat-milk ice cream line expected to launch in early 2025.

Ask us about our seasonal vegan specials — we typically rotate 1–2 new dairy-free treats every month.

Calorie counts vary by product and portion. As a rough guide:

• Smoothie Bowls (standard size): 180–320 kcal depending on toppings
• Single Ice Cream Scoop: 150–220 kcal depending on flavour
• Double Scoop: 280–420 kcal

Full nutritional breakdowns are available on request. We are working on adding them to our menus digitally in 2025.

We use as little added sugar as possible. Our smoothie bowls derive all their sweetness naturally from ripe fruit. Our ice creams use a minimal amount of unrefined cane sugar or raw honey — never high-fructose corn syrup or artificial sweeteners.

We believe in transparency: ask us for the sugar breakdown of any specific product at any time.

Currently, we offer in-store pickup and local delivery within Copenhagen via our partner courier service. Orders placed before 10:00 AM can be delivered the same afternoon (subject to availability).

International shipping of our specialty ice cream is planned for launch in early 2025, using temperature-controlled packaging. Sign up for our newsletter to be notified the moment it goes live!

Absolutely! We love catering events big and small — from birthday parties and wedding receptions to corporate team events and brand activations. Our event packages are fully customisable and we can create bespoke flavours, branded packaging, and themed presentations on request.

Contact us at least 5 business days in advance at hello@milk.com or call +45 12 34 56 78 to discuss your event.

We accept all major payment methods in-store and online, including:

• Visa, Mastercard, American Express
• Mobile Pay & Apple Pay
• Google Pay
• Cash (in-store only)

Gift cards are also available in denominations of 50, 100, and 200 DKK.

For standard orders of 10 portions or fewer, 24 hours' notice is usually sufficient. For larger orders or bespoke custom creations, we recommend reaching out at least 5–7 business days in advance to ensure we can source enough premium ingredients and allocate kitchen time.

For major events (50+ portions), we ask for a minimum of 2 weeks' notice.

Sustainability is woven into every part of our business. Here are our key commitments:

• All packaging is 100% compostable or recyclable
• We partner exclusively with certified regenerative farms
• Our delivery routes are optimised to minimise emissions
• We offset our remaining carbon footprint via verified climate programs (Gold Standard certified)
• Surplus produce is donated to local food banks — zero food waste policy

We publish an annual sustainability report which is available on request.

Yes! We transitioned to fully eco-packaging in 2021. Our cups, lids, spoons, and bags are all made from plant-based, compostable materials certified to EN 13432 standards. They decompose within 90 days in industrial composting conditions.

We encourage customers to use our in-store recycling stations and reward loyalty points for returning packaging — ask our team about the Milk Green Loyalty Program.

Our main Copenhagen café is open:

• Monday – Friday: 8:00 AM – 8:00 PM
• Saturday: 9:00 AM – 8:00 PM
• Sunday: 10:00 AM – 6:00 PM

Hours may vary on public holidays — we always announce any changes on our social media channels at least 48 hours in advance.

Yes! Our Milk Loyalty Card is free to join. Collect one stamp for every purchase over 50 DKK. After 10 stamps, you receive a free product of your choice from our full menu.

Members also receive early access to seasonal limited-edition flavours, exclusive discounts on event catering, and an automatic birthday treat delivered to your door. Sign up at the counter or via our newsletter.

Currently, Milk products are only available through our own cafés and our official direct delivery service. We made a deliberate decision to not enter supermarket distribution, as it would require preservatives and mass-production that compromise our freshness commitment.

We are, however, exploring partnerships with select premium organic food retailers for 2025 — watch this space!